Policies & Procedures

Mioro publishes the policies and procedures that govern how the company operates: responsible sourcing, ethics, human rights, health and safety, environment, data protection and financial compliance. Every document below applies across our Istanbul operations and our gold supply chain, and is reviewed annually.

• Privacy PolicyHow we collect, use and protect personal data on mioro.com.tr.
• Cookies PolicyWhich cookies this site uses and how to manage them.
• Terms and ConditionsThe terms governing use of this website.
• Business Ethics PolicyHow we conduct business, aligned with the RJC Code of Practices.
• Quality PolicyOur ISO 9001 based quality management commitments.
• Environmental PolicyOur ISO 14001 based environmental commitments.
• Occupational Health and Safety PolicyOur ISO 45001 based health and safety commitments.
• Human Rights PolicyOur commitment to human rights across operations and supply chain.
• Corporate Social Responsibility PolicyOur commitments to employees, community and environment.
• Responsible Business Practices PolicyEthical conduct, due diligence and responsible sourcing (PL.06).
• Supply Chain and Code of Conduct PolicyStandards we expect from suppliers and business partners (PL.07).
• Anti-Bribery and Anti-Corruption PolicyProhibited conduct, responsibilities and reporting channels (PL.09).
• AML & CFT PolicyAnti-money laundering and counter financing of terrorism (PL.08).
• Sustainability and Annual ReportOur annual sustainability and performance report.
• Grievance Mechanism Policy and ProcedureHow stakeholders can raise a grievance and how it is handled (PR.21).
• Report and Complaint ProceduresHow to submit a report or complaint and the safeguards in place (PR.21).
• Legal and Legislation Compliance ProceduresHow we identify applicable laws and verify compliance (PL.17).
• Company Policy Annual Review and Action ProcedureAnnual review of company policies and resulting actions (PR.18).
• Action Plans and Strategies for Responsible BusinessProcedures and strategies promoting responsible business practices.
• Entry and Exit ProceduresSign-in rules, visitor control and site security (PR.20).
• Community Development Policy and ProcedureHow we engage with and contribute to local communities (PR.22).
• Bribery Risk Management ProcedureHow bribery risks are identified, assessed and monitored (PR.23).
• MASAK Compliant KYC Policy and ProcedureCustomer identification, verification and record keeping (PR.24).
• Security Personnel Conduct Policy and ProcedureBehaviour, training and human rights standards for security staff (PR.25).
• Declaration of Origin Policy and ProcedureHow the origin of gold and other materials is declared (PR.26).
• Whistleblower HotlineConfidential channel for reporting concerns, anonymously if preferred.
• CertificatesRJC Code of Practices and our ISO management system certificates.